Return and Exchange Policy

At Fatima Herbs, your satisfaction is our absolute priority. We always strive to provide a smooth and reliable shopping experience, which is why we have established a clear and easy return and exchange policy:

1. Timeframe

You can submit a return or exchange request within 8 days from the date of receiving the shipment.

2. Conditions for Returns and Exchanges

To ensure your request is accepted, please make sure that:

The product is in its original, unused condition, and in its original packaging without any damage or tampering.
The product is accompanied by the purchase invoice or order number.

3. Cases Where the Store Covers All Costs

We will cover all shipping and compensation expenses in the following cases:

Receiving a damaged product or one with a manufacturing defect.
Receiving an incorrect shipment or product by mistake.

Note: All products are thoroughly inspected before shipping to ensure their safety and high quality, out of our utmost care for your health and safety.

4. Shipping and Delivery Fees

If the return or exchange is due to the customer's preference (change of mind, choosing a different size or color), the customer will bear the shipping and return costs.
If the return is due to an error by the store or a defect in the product, the customer will not bear any additional costs.

5. Refund Mechanism

After receiving and inspecting the returned product to ensure its safety, we will notify you immediately via (Email/WhatsApp).
Upon approval of the return, the amount will be automatically refunded to your credit card or bank account within 8 business days, depending on the policy of your card-issuing bank.

6. Non-Returnable Products

For public health and safety reasons, the following products cannot be returned or exchanged: [e.g., fresh food, cosmetics], unless they were damaged or had a manufacturing defect upon delivery.

How to Submit a Return or Exchange Request?

To serve you faster, please contact our customer service team via [Link to Contact Us page / or WhatsApp number] and provide us with the following details:

Full name and mobile number.
Order number.
Type of request (Return or Exchange).
Name of the product to be returned, with a brief explanation of the reason (and attaching a photo in case of a manufacturing defect).